INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How long will it take to receive my order?
In stock items usually leave our warehouse within 7 – 10 business days. Lead times prior to shipping vary by brand and are clearly displayed on every product page. “Lead times” are the estimated number of days it takes for order items to be prepared for shipment.
How is the quality of the rug?
Our rugs are export quality rugs and are shipped to 30 countries for over 35 years. We are high-quality manufacturers with a vertically integrated setup that includes – yarn processing, weaving, finishing, packing all under one roof.
Will the sizing vary from whats listed?
We do our best to provide you with the accurate dimensions of all products, but please be advised that variations may exist by up to 5% of the published dimensions. This is normal and is not considered a defect.
Are the colors on your website accurate?
The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items. In some instances, patterns may vary according to size as well. These are not considered defects.
My rug is shedding, is this normal?
It is normal for new rugs to shed yarn fibers. Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime. Proper and regular vacuuming will help pick up rug fibers and keep the rug looking fresh and clean.
What is your return policy? As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
How do I return an item? To initiate a return: Click the picture of the defected rug imediatially send to our customer support or email.
A return authorization number will be issued; be sure to clearly write this number on the outer packaging of your area rug.
Can I get a customized rugs?
Definitely. Any design on the website can be made as per your size requirement. Delivery time and cost will be confirmed as per design and size.
Do you ship internationally?
Yes , Rug Store do ship to internationally to the available countries.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
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Gyanpur Road,
Bhadohi Nagar Palika,
Uttar Pradesh – 221401
support@rugstore.in
07619872198